A snapshot of two projects I worked on at Control Risks
Designs omitted for confidentiality. Case studies focus on process and outcomes.
Saving consultants time and cleansing CRM data simultaneously with a user management platform
Overview
Internal users juggled multiple tools to manage client data, slowing workflows. We built a centralised platform where consultants could efficiently manage accounts and clients in one place, saving time while also streamlining the CRM cleansing process.
The product is used daily by 100+ staff across risk functions. Currently implementing analytics to track and understand user behaviour.
actions and impact
Led end-to-end delivery from research to implementation.
Built strong relationships with engineers and QA, ensuring consistent communication and high-quality design implementation.
A thorough handoff process ensured the final product matched the design exactly, which had been a challenge in past projects.
Conducted the company’s 2nd usability test independently, achieving stakeholder buy-in and positive feedback, which led to prioritisation in future projects.
Leveraged test insights and analytics to refine our design approach, establishing new guidelines for responsive design.
My role
Product Designer
scope
Webapp
Handoff improvement
Usability testing
Helped teams make better decisions with a dashboard showing detailed threats across different sites
Overview
Consultants manually pulled data from multiple PowerBI dashboards to build client presentations — a slow, inefficient process.
We aimed to create a unified platform where dashboards could be accessed, shared, and printed seamlessly by both consultants and clients.
actions and impact
- Led discovery workshops with PMs and data analysts to map the current flow and pain points.
- Converted complex datasets into clear, accessible visualisations for users with varying levels of data comprehension.
- Designed visuals for immediate clarity, using clear labels and tooltips for added context.
- Aligned designs with Power BI’s capabilities in collaboration with a data analyst.
- Conducted A/B testing with internal teams from various organisational perspectives, which was very well-received.
- Experimented with diverse visualisation types, such as bubble charts, Sankey diagrams, and scatter plots, to find the most effective data presentation methods.
- Made dashboards print-friendly.
My role
Product Designer
scope
Research
PowerBi
Data visualisations
A/B testing
Control Risks is a global consultancy helping organisations manage security, political, and operational risks.
Before I joined, the company was undergoing digital transformation to replace outdated Excel workflows, reduce manual effort, and improve the user experience for staff and clients.
Now we save time by enabling consultants and clients to use our digital products — we’re no longer trading hours for output.
